FAQs
6-10 business days to the UK!
International orders can take 10-25 business days to be delivered.
Shipping time might vary depending on location, shipment method and other factors.
You can select your preferred payment method at checkout.
We accept secure payments for international customers via Credit Cards, Debit Cards, Stripe & PayPal.
Note that an additional exchange fee may apply if your currency is other than US dollars.
Your 100% satisfaction is important to us.
We offer a 45-days Return & Exchange Policy: If a product gets damaged or was faulty upon delivery - we offer a 100% refund.
Timing: we have had a 45-days Return & Exchange Policy since the day item was received.
Eligible for a return, goods must be unopened, unused, undamaged, and accompanied by proof of purchase.
For returns, please get in touch with us here and include your order number, name, and the reason for the return. We will provide customers with instructions on where to send returned goods. We suggest customers get proof of postage when returning goods to avoid "lost packages" situations.
Please note that not all countries have a Free Return service. At present, supported countries include the United States, Canada, Australia, United Kingdom, France, Spain, Germany, Russia, South Korea, Saudi Arabia, UAE, Italy, Netherlands, Poland, Brazil, and Israel.
Returning packages via a designated local return service point or a door-to-door pickup service is free.
Note: You can only enjoy one free local return for every order. Suppose you initiate multiple return requests under an order. In that case, you can only enjoy the free local return service once, and other return requests can still enjoy local return service. Still, you will have to cover the return shipping costs to the designated local return address. Therefore, please consider returning the products jointly to avoid paying that additional shipping cost.
Add items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout." Follow the instructions by providing us with delivery information and select a payment method - we will ship your package.
Our support team is always happy to guide you at any step!
Our Site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the checkout process. For more information on how we secure and use your information, please consult our Privacy Policy.
Absolutely! Cancellation must be made within 24 hours of order placement. Please send us an email within 24 hours and let us know why you wish to cancel your order.
All refunds will be processed within 24-48 hours before the fund reflects the customer's bank account.